Privacy Policy

Information We Collect

Information You Provide

When you request an instant quote, request a call back, or contact us, we collect the information you submit. This typically includes your name, phone number, email address, service address, and details about the cleaning work you want.

If you use our photo-based quote tools, we also receive the photos you upload and any descriptions you attach to them.

If you call or text our office, we collect the contact information and job details you share during that conversation.

Information Collected Automatically

Like most websites, we collect standard technical data through cookies and similar technologies. This includes your IP address, browser type, device type, pages viewed, and how you arrived at our site.

We use this data to understand how visitors use the site and to improve it. You can limit cookies through your browser settings, though some site features may work differently as a result.

How We Use Your Information

We use the information we collect to:

• Prepare and deliver quotes and estimates you request
• Schedule, perform, and follow up on cleaning services
• Respond to questions sent by form, phone, email, or text
• Send service-related communications, such as appointment confirmations
• Maintain business records and comply with legal obligations
• Improve our website, services, and customer experience

We do not sell your personal information. We do not use your uploaded photos for any purpose other than preparing your quote and performing your service, unless you give us separate written permission.

When We Share Information

We share personal information only in these situations:

• Service providers. We use third-party tools for scheduling, payments, communications, and website analytics. These providers process data on our behalf and are not permitted to use it for their own purposes.
• Legal requirements. We may disclose information when required by law, court order, or a governmental request, or to protect our legal rights.
• Business transfers. If our business is sold or reorganized, customer records may transfer as part of that transaction, subject to this policy.

Text Messages and Phone Communications

If you provide a phone number, we may call or text you about your quote, appointment, or service. Reply STOP to any text message to opt out of further texts. Standard carrier rates may apply.

Data Retention

We keep customer records as long as needed to serve you, maintain accurate business records, and meet legal requirements. Quote photos and job details are retained with your customer record.

Your Choices and Rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. To make any of these requests, contact us using the information below and we will respond within a reasonable time.

You can opt out of non-essential communications at any time by telling us by phone, email, or text.

Children's Privacy

Our website and services are directed to adults. We do not knowingly collect personal information from children under 13, and we will delete any such information brought to our attention.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data in line with industry practice.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of the page shows the current version. Material changes will be posted on this page.

Contact Us

Questions about this policy or your information can be directed to:

All-American Carpet Cleaning, LLC 346 N Lindenwood Dr Suite B, Olathe, KS 66062 Email: info@aacckc.com Phone: (913) 403-6911

Please note our Olathe address is a dispatch base, not a walk-in storefront.